Full Time Service Advisor


Acura of Tempe
Tempe, Arizona

Service Advisor 

 

Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

 

On a typical day, this will include:

 

  • Upselling additional services using low pressure, high integrity methods
  • Providing accurate repair/maintenance estimates
  • Adhering to policies on vehicle care and operation
  • Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
  • Reviewing and explaining repairs and associated costs with customers
  • Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
  • Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards

 

The Rewards:

  • A competitive payplan 
  • A great working environment where you’ll be supported by a team of professionals
  • Medical, Dental & Vision Insurance
  • PTO
  • Discounts on vehicle purchases 
  • Advancement opportunities for high performers

 

The requirements:

  • Outstanding customer service skills
  • A positive attitude
  • Previous experience in a similar role would be highly desirable

 

About Our Dealership

We appreciate our customers and aim to make them customers for life!  We value community, support local businesses, vendors, suppliers and charitable organizations.  We want to give back to our community and cultivate long term relationships with our neighbors.  Our employees are keys to our success.  Our dealerships provide a supportive place where you belong as a member of a team that works together to reach its goals.  Many of our dealerships are multi-time winners of the prestigious President’s Award, given only to the very best dealers in the nation.

 

If you’re looking for a rewarding career using your outstanding customer service skills, apply today.

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